Hi. I’m Josh.

I’m a design leader and hands-on builder who helps teams turn complex ideas into clear, usable products—and navigate the hard middle from concept to reality.

Over the past 20+ years, I’ve worked across media, technology, finance, and enterprise platforms, partnering closely with product, engineering, and business leaders to design experiences people trust and want to use. My work sits at the intersection of strategy, design, and execution—often in environments shaped by scale, ambiguity, and emerging technology.

Most recently, I led cross-functional teams within ServiceNow’s Workflow Design Studio, working directly with public-sector organizations to reimagine complex services and operational workflows. Through fast-paced co-innovation sprints, we helped leaders align around their most important challenges, explore how AI could meaningfully improve the work, and turn that thinking into tangible future-state experiences and working prototypes.

Earlier in my career, I led design and creative organizations across both startups and global enterprises. I served as Chief Design Officer at Bakkt during a pivotal moment in the digital asset space and held executive design leadership roles at JPMorgan Chase, where I helped shape the next generation of digital banking experiences. Work produced under my leadership was recognized with Cannes Lions, Webbys, and other industry awards—not as an end in itself, but as a reflection of teams doing meaningful, high-impact work together.

I’ve also spent years building and scaling design practices in media and entertainment, contributing to the creation of platforms like iHeartRadio and leading design across editorial, product, and live experiences for organizations including The Huffington Post, Billboard, and the Sundance Film Festival.

Across all of these contexts, my focus has remained consistent: bringing clarity to complexity, maintaining a high bar for craft, and helping teams make good decisions under real-world constraints. I’m particularly interested in how AI changes not only how products are designed, but which problems are now possible—and worthwhile—to solve.

I earned a BFA in Graphic Design from Rochester Institute of Technology’s College of Imaging Arts & Sciences and now serve on the National Council for RIT’s College of Art and Design. I remain deeply connected to the design community through advising, mentorship, talks, and service.