Hi. I’m Josh.

I’m a design leader and hands-on builder who helps teams turn complex ideas into clear, usable products—and navigate the hard middle from concept to reality.

Over the past 20+ years, I’ve worked across media, technology, finance, and enterprise platforms, partnering closely with product, engineering, and business leaders to design experiences people trust and want to use. My work sits at the intersection of strategy, design, and execution—often in environments shaped by scale, ambiguity, and emerging technologies.

Most recently, I’ve been leading cross-functional teams within ServiceNow’s Workflow Design Studio, where we co-innovate directly with public sector customers. Our work focuses on helping organizations clarify their most critical challenges and co-create a north star vision—particularly when change is driven by new technologies, regulatory shifts, or evolving citizen expectations. The Studio’s fast-paced, human-centered sprints are designed to bring alignment, momentum, and clarity to complex systems.

Earlier in my career, I led design and creative organizations across both startups and global enterprises, including serving as Chief Design Officer at Bakkt during a pivotal moment in the digital asset space, and in executive design leadership roles at JPMorgan Chase, where I helped shape the next generation of digital banking experiences. At Chase, work produced under my leadership was recognized with Cannes Lions, Webbys, and other industry awards—not as an end in itself, but as a reflection of teams doing meaningful, high-impact work together.

I’ve also spent years building and scaling design practices in media and entertainment, contributing to the creation of platforms like iHeartRadio and leading design across editorial, product, and live experiences for organizations such as The Huffington Post, Billboard, and the Sundance Film Festival. Across all of these contexts, my focus has remained consistent: clarity, craft, and helping teams make good decisions under real-world constraints.

Alongside my industry work, I enjoy helping the next generation of designers grow through advising, talks, and service. Outside of work, I’ve spent the last few years experimenting with creative projects using modern AI tools—treating AI as a collaborator rather than a shortcut—as a way to stay close to the technology while keeping the work human.

I’m a graduate of RIT’s College of Imaging Arts & Sciences, where I earned a BFA in Graphic Design, and I remain deeply connected to the design community through mentorship and service.